Terms & Conditions

Drycleaning Authorisation Policy

Most garments and household articles clean very satisfactorily. Occasionally, however, Pinstripe Dry Cleaning may recognise a potential problem. Pinstripe Dry Cleaning will call, sms or deliver the item in question back to the customer. You may choose to re-submit the item with verbal or written permission expressing your acknowledgement that Pinstripe Dry Cleaning will clean the item at the customer’s own risk.

Loss Policy

Pinstripe Dry Cleaning exercises the utmost care in processing clothing items received, to avoid misplacement or loss of items. However, there will be instances where items may get misplaced or lost. As such, differences in the count of items must be reported within 24 hours of delivery or we cannot be held responsible.

Pinstripe Dry Cleaning’s liability with respect to any lost item shall not exceed eight (8) times our charge for cleaning that garment regardless of brand or condition. The Pinstripe Dry Cleaning count of garments is final and deemed the correct amount of garments.

Payment Terms

All quoted prices are inclusive of Goods and Services Tax and are subject to change without notice.

All invoices must be paid on collection of garments or as otherwise directed by us and we reserve the right to retain your goods until payment in full is received.
If you submit your order online and it is incorrect, Pinstripe Dry Cleaning has the authority to debit your credit card for the difference of the amount. An example of this would be you have submitted a plain blouse online, when in fact it is a silk blouse. You will be debited the difference.

Refund Policy

In the event that you have been overcharged or a refund is owed to you, Pinstripe Dry Cleaning will automatically refund directly to your credit card or paypal account. A $2.00 processing fee will apply if you have submitted the incorrect number of garments in your order.

Leather/Suede Items Policy

All leather and suede garments are cleaned 100% at customer’s own risk, and Pinstripe Dry Cleaning does not accept any responsibility or liability for any damage or fading as a result of the dry cleaning
process.

Express Delivery Service

Express is Pinstripe Dry Cleaning’s express service for dry cleaning. We charge an initial $1 per item to have your payment details on file and to know how many items we will be receiving. We then process the total amount when your order is ready to return to you. All additional charges for special items such as silks (additional 70%), sequins (additional 70%), linen (additional 30%) and whites (additional 30%) will still apply. The total order amount will be processed when your order is ready to return to you, less the initial payment received ($1 per item) which was already charged.

Gift Voucher Policy

1. Gift vouchers must be used within 90 days from the date of purchase, which is the “expiry” date included on the gift certificate
2. Gift vouchers are not redeemable for cash and cannot be returned for a cash refund
3. If your order exceeds the amount of your gift certificate, you must pay for the balance with a valid and accepted credit card
4. Gift vouchers and their use on the Pinstripe Dry Cleaning website are subject to the all Pinstripe Dry Cleaning terms and conditions
5. We are not responsible for lost or stolen gift vouchers
6. Only one Pinstripe Dry Cleaning gift voucher may be redeemed per order

The Information We Collect and How We Use It

Your Personal Information

In order to provide you with excellent products and services, Pinstripe Dry Cleaning asks you for specific pieces of personal information when you register as a customer.

Your username and password allows Pinstripe Dry Cleaning to verify that you are a registered customer and prevent anyone else who may have access to your computer from ordering in your name without your permission.

By registering you allow Pinstripe Dry Cleaning to send you marketing information via email and sms.